BEST RATE

Our Policy on Lowest Price

*The following cases are exceptions and cannot be compared to the lowest price listed on our official website.

• Prices not generally published, such as corporate contract rates
• Prices targeted at specific membership organizations
• Prices over which the hotel has no control, such as plans offered through travel agencies or domestic and international booking sites ( 1 ) that include unique discounts from the seller (e.g., seller-specific campaigns)
• Prices resulting from government or local government travel support programs (such as coupons or discounts)
• Prices where points or coupons from other companies are considered discounts
• Prices for reservations that cannot be made on the official website (e.g., reservations accepted only by phone)
• Prices on auction sites or group-buying sites
• Package prices that include facility use other than accommodation, transportation, meals, etc.

If a stay booked CROSS HOTEL OSAKA is found to be offered at a lower price under the same conditions on another booking site, please contact the hotel via email within 24 hours of making your reservation. After verification, if the Best Rate Guarantee has not been honored, we guarantee that you will be able to stay at the lowest price you reported.
Additionally, to qualify for this guarantee and stay at the lowest price, the following conditions must be met:

・When comparing rates, the conditions of the Best Rate Guarantee listed above must be met.
CROSS HOTEL OSAKA must be able to provide a "Reservation Number" that proves the booking was made CROSS HOTEL OSAKA
・You must have information (such as the booking site name, plan name, and price) that allows us to verify the rate CROSS HOTEL OSAKA and the lower rate on the eligible booking site
・You must not have canceled your current reservation

We have compiled frequently asked questions regarding our Best Rate Guarantee.
Please check the following page.

For inquiries regarding the Best Rate Guarantee, please contact us via the inquiry form at the link below.