BEST RATE

Our Minimum Price Policy

The rates listed below are not comparable to the lowest price offered on the official website.

• Prices that are not publicly available, such as corporate contract rates
• Prices targeted at specific member organizations
• Prices that the hotel cannot be involved in (e.g., promotions by distributors), such as plans based on distributors' own discounts through travel agencies or domestic or overseas operators' reservation websites (*Note 1)
• Prices offered by government or local government travel support programs (coupons, discounts, etc.)
• Prices based on other companies' original points or coupons that are regarded as discounts
• Prices that cannot be booked on the official website, e.g., reservations can only be made by phone
• Prices on auction sites, joint purchase sites, etc.
• Package prices that include facilities, transportation, meals, etc. other than lodging

If you find that the room rate you have reserved on CROSS HOTEL OSAKA s official website is the same as a plan sold on another reservation site at a lower price, please contact the hotel by e-mail within 24 hours after making your reservation. If, upon confirmation, the best rate is not honored, the hotel guarantees to match the lowest rate you have informed us of.
In order to qualify for this guarantee, the following conditions must be met

The above conditions for the Best Rate Guarantee must be met when comparing rates.
The "Reservation Number" that proves that the reservation was made on the official CROSS HOTEL OSAKA website must be verified.
The reservation must be made at CROSS HOTEL OSAKA 's website and the lower rate at the reservation site (reservation site name, plan name, rate, etc.) must be available.
The reservation must not have been cancelled.

Frequently asked questions about Best Available Rates are listed below.
Please refer to the following page.

If you have any questions about the Best Rate Guarantee, please contact us by using the link below.