BEST RATE

Our Minimum Price Policy

ORIX HOTELS & RESORTS always wants to offer the most appropriate and competitive rates to customers who make reservations through our official website.

Concept of the lowest price on the official website

The best rate available on domestic online travel agents at the time of reservation.
The best rate when compared under the same conditions (hotel, reservation date, date of stay, number of guests, room type, payment method, cancellation conditions, length of stay, etc.).
The best deal when compared with the same plan in terms of incidental services and benefits (amenities, etc.).

Rates that cannot be offered on the official ORIX HOTELS & RESORTS website

The rates listed below are not comparable to the lowest price offered on the official website.

  • Prices that are not publicly available, such as corporate contract rates
  • Prices targeted at specific member organizations
  • Prices that the hotel cannot be involved in (e.g., promotions by distributors), such as plans based on distributors' own discounts through travel agencies or domestic or overseas operators' reservation websites (*Note 1)
  • Prices offered by government or local government travel support programs (coupons, discounts, etc.)
  • Prices based on other companies' original points or coupons as discounts
  • Prices that cannot be booked on the official website, e.g., reservations can only be made by phone
  • Prices on auction sites, joint purchase sites, etc.
  • Package prices that include facilities, transportation, meals, etc. other than lodging

Inquiries about Best Available Rates

If you find that the room rate you have reserved on the official website of CROSS HOTEL OSAKA is the same as that of a plan sold on another reservation site, but at a lower price, please contact the hotel by e-mail within 24 hours of making your reservation. If, upon confirmation, the best rate is not honored, the hotel guarantees to match the lowest rate you have informed us of.
In order to qualify for this guarantee, the following conditions must be met

The above conditions for the Best Rate Guarantee must be met when comparing rates.
The "Reservation Number" that proves that the reservation was made on the official CROSS HOTEL OSAKA website must be verified.
The reservation must have information (reservation site name, plan name, rate, etc.) that confirms the reservation rate on the CROSS HOTEL OSAKA website and the lower rate on the applicable reservation site.
The reservation must not have been cancelled.

Frequently Asked Questions

The following is a list of frequently asked questions regarding Best Available Rates.
Please refer to the following page.

Inquiries about CROSS HOTEL OSAKA

If you have any questions about the Best Rate Guarantee, please contact us by using the link below.

Our site is the best price!

Hotel Reservations

Our site is the best price!

Restaurant Reservations

Hotel Reservations

Restaurant Reservations

Phone Hours : 10:00-15:00

For reservations of 5 or more people, please call us.

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