Trade Law for Hotels
: Disclosures under the Act on Specified Commercial Transactions
| Site Name | CROSS HOTEL OSAKA |
|---|---|
| URL | https://cross-osaka.orixhotelsandresorts.com/ |
| Person in Charge of Operations | General Manager Nobuharu Takahashi |
| Contact Us | 1, Osaka 542-0085 TEL: 1 |
| Product Price | Varies by accommodation plan (Please refer to the accommodation plan details page for more information.) |
| Fees Other Than Product Price | The following Osaka Prefecture accommodation tax will be charged at check-in. Accommodation Charge of 5,000 yen or more 1, 400 yen for 1,000 yen or more, and 500 yen for 20,000 yen or more For more details, please check the Osaka Prefecture website below. About the Osaka Prefecture Accommodation Tax |
| Payment Method | For payments made at the front desk: Payment must be made in cash, by credit card, or via electronic money/barcode payment. For advance payment by credit card: Payment must be made by credit card at the time of online booking. *If conditions differ from those listed above, they will be specified on the accommodation plan details page. ■ Accepted credit cards: Visa, Mastercard, JCB, Diners Club, American Express, Discover, UnionPay, etc. ■Accepted e-money and barcode payment methods: PayPay, auPAY, d-barai, LINE Pay, QUICPay, Rakuten Edy, WAON, iD, nanaco, PASMO, Suica, ICOCA, etc. ■Accepted gift cards: JCB Gift Card, Mitsubishi UFJ NICOS Gift Card *Please contact us regarding other payment methods. |
| Payment Due Date | For payment at the front desk: At check-in For advance payment by credit card: The amount will be charged on the credit card company’s designated billing date, based on the reservation date, upon confirmation of the reservation. However, regardless of the payment method used, if you do not settle Additional charges for services provided during your stay at the time of service, you will be required to pay any outstanding balance at check-out. |
| Delivery Date | At Check-in (This varies by accommodation plan. Please check the details on each accommodation plan’s page.) |
| How to Change or Cancel Your Order | We accept reservations via our website or by phone. |
| Cancellation Fees | In accordance Accommodation Contract (General Terms and Conditions), cancellations made up to two days prior to arrival are free of charge. Cancellations 1 Day Prior will incur the following cancellation fees: Cancellation 1 Day Prior: 20%Accommodation Charge Cancellation Check-in Day: 80%Accommodation Charge No Show: 100%Accommodation Charge *Conditions may vary depending on the accommodation plan. *For Group Guests, cancellation fees may be charged according to separate regulations. |
| Returns | Due to the nature of our products and services, we cannot accept returns after your stay. |
| Email Address for Commercial Advertising | xhotel_osaka@x-hotel.jp |
| Business Operator | Orix Hotel Management Co., Ltd. |
| Representative | Takaaki Niiuchi, President and CEO |
| Address | 1, Minato-ku, 1 105-0013 |
| Phone Number | 1 (*For inquiries regarding your stay, please contact the phone number listed for each hotel above.) |
Best Value on This Site
Hotel Reservations
Best Value on This Site
Restaurant Reservations
Hotel Reservations
Restaurant Reservations
Phone Hours: 1:00 AM – 1:00 PM
Please call us for reservations of 5 or more people
Click here for the lunch page
Disclosure in Accordance with the Act on Specified Commercial Transactions (For Restaurants)
